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Bugs, questions and ideas all go to the same place.
Use the issue tracker. It keeps your report in one place with a number you can follow, so you can see when it is picked up and when it is fixed. This is the fastest route and the one we prefer.
Open the issue trackerFor anything you would rather not post in public, for account questions, or for a licence or purchase problem, send us an email. Please do not include passwords or access tokens.
Support@RationalForge.comOur tracker runs at tickets.rationalforge.com. It takes about two minutes the first time and about thirty seconds after that.
You need one so we can reply to you and so you get notified when your issue changes. We ask for a username and an email address, nothing else.
Sign upHave a quick look through the open issues first. If you find yours, add a comment saying you hit it too and what you were doing at the time. That is more useful than a second copy of the report.
Browse existing issuesThe project says which of our things you are talking about. The category says what kind of message it is.
Project
Category
A one-line summary, then the detail below. You can attach a screenshot, which is often worth more than a paragraph. Once you submit, you get an issue number and an email whenever the status changes.
You do not have to be technical. The single most useful thing you can do is describe what you did, what you expected, and what happened instead.